Due to the nature of our digital products (instantly generated digital reports), we generally do not offer refunds once the report has been successfully generated and delivered. By purchasing and accessing the report, you acknowledge and agree that the digital content is provided immediately, and you thereby lose your right to a refund.
However, we are committed to ensuring you receive what you paid for. We will issue a full refund or provide a replacement under the following strict conditions:
To request a refund under these technical circumstances, please contact us at [email protected] within 7 days of your purchase. We will review the system logs to verify the issue and process your request.